John & Linda Dyson, Bolton

We have just had a kitchen by your team and I am writing to express our appreciation of an excellent job done. We would particularly like to mention Suzanne Carter who advised us on our requirements and came up with a design that perfectly fitted our needs. We would also like to commend Chris Chandler who did all the fitting. He was not only extremely efficient, flexible and accommodating but also a very charming individual and a great ambassador for your company.

We frequently complain about inadequate service, so it is only right that we acknowledge good workmanship when it happens and that is the purpose of this letter. Please feel free to use these positive comments in your literature if you feel it is appropriate.