At Kitchen Design Centre we are always looking to improve our customer service.
Below are the results from a recent survey of 123 customers post kitchen installation.
- Design Services: 98% Excellent.
- Quotation Service: 92% Excellent.
- Product Quality & Choice: 96% Excellent.
- Tidiness of installation: 96% Excellent.
- Quality of installation: 97% Excellent.
- After Sales Service: 93% Excellent
- Overall Value For Money: 88% Excellent.
- Overall satisfaction: 96% Excellent.
- Timescale of installation: 90% Excellent.
*123 customers surveyed. 94% is an average percentage across the above key areas.
What Our Clients Say
Mr & Mrs Pearce
Overall an excellent job, the kitchen has been installed for two years now and I can report that we have had no problems at all and are well pleased with it. Basically, as a kitchen it works well and looks good.
Mr & Mrs Palfrey
The kitchen installation was trouble free. The filters were excellent, arrived on time and the fit was completed on time. We are extremely pleased with the quality and design, and I have been recommending you to everyone! Thank you so much.
Mr & Mrs Naylor
Overall, absolutely excellent service. Attentive, prompt, high quality attention and service prior to and during installation.
Mr & Mrs Bagnall
All in all a very pleasing experience.
Mr & Mrs Mullamitha
Friendly personalised service. Very pleased.
Mr & Mrs Speed
Thank you to John for listening to my ideas for our new kitchen/living space and implementing them to a high standard. Well done to kitchen fitter Neil and decorator Dave for fitting in around the builder at very short notice. Also the floor fitter Neil did an excellent job.
Mr & Mrs Walsh
Just want to say that John Crosby’s designs, his manner and management skills were excellen. He’s a credit to the company. Neil, the kitchen fitter was exceptionally pleasantly mannered gentleman who is very highly skilled in his work. Everything has been well executed and thought through well. Can’t praise the team enough.
Mr & Mrs Burt
The installation guys (John & Billy) were fantastic and so was our electrician, John.
Mr Bill Ali
Simon is an excellent person to deal with, always giving 100%. We’re very pleased with the full service. I had 8 quotes and designs but Simon’s was the best.
Mr & Mrs Carter
Great kitchen we love it!
Wonderful service from start to finish.
Professional and great value for money.
Mr & Mrs J.G. Darley
The whole service was first class, Simon and his staff could not have been more helpful.
Mr & Mrs Wignall
Overall the service was excellent. The design by John Crosby, sold us in the first place and our fitter was also first class.
Nothing fazed him. It’s quite traumatic being without a kitchen whilst work is in progress but he did his best to minimise the disruption.
Our new kitchen looks great – we are very pleased.
Mr & Mrs Cornforth
After visiting several design companies and speaking with several designers, John was the only one that listened to what we wanted and came back with an exceptional design.
Mr & Mrs Wright
We are very pleased with our fabulous new kitchen. The process from start to finish has been excellent and we would highly recommend your company.
In particular, special thanks go to John, the designer, for all his help and to Craig, the fitter, who did a wonderful job – nothing was too much trouble for either of them.
Mr Nathan Calton
I couldn’t be happier with my new kitchen – thanks.
Mr & Mrs Allan & Elizabeth Barnes
From the first time we called into the showroom to the end of the installation and beyond – everyone has impressed us.
Mr & Mrs Matthew & Sharon Gordon
We couldn’t be more satisfied with the end result, the tradesmen were tidy, punctual and very pleasant. We were kept informed at all times - they came when they said they would and did what they said they were going to do.
Janice & Mike Cook
We would just like to say a big thank you to you for designing our beautiful kitchen. Everyone who has seen the new kitchen has been wowed by the Kashmir finish of the units, the handles, the style and the overall design.
The worktops have been greatly admired and the transformation from old to new in such a small area had to be seen to be believed.
We appreciate your, patience, your time and effort spent in designing our kitchen and your attention to detail. It is this which separates you and KDC from other kitchen showrooms along with your alliance with NEFF quality products.
We would also like to express our thanks to the worktop fitters who were exceptional when templating and fitting the worktops.
Best wishes for the future from
Janice and Mike Cook
Andy & Janet Alston
We wanted to put into words our "very big thanks" for our fantastic new kitchen. The whole process from design to fitting and after care has been handled with professionalism and excellent customer service with yourself and the team always willing to help.
Special thanks goes to Roger for the design which has transformed two dark spaces into one light, contemporary living area with all the functions we asked for, functional kitchen, informal dining and a relaxation space. We now enjoy cooking, entertaining and chilling out as a family in our new kitchen.
Please could you also pass on our thanks to Mark and Chris on the superb fitting of the kitchen, always making sure that it was clean and tidy at the end of a working day.
Finally we would like to say we would have no hesitation in recommending anyone considering purchasing a new kitchen to vibist the Kitchen Design Centre first as they would not be disappointed by the quality, price and service they would receive.
Mr & Mrs Crake, Mellor Brook, Blackburn
We are very pleased with the new kitchen which you have just installed for us and we would like to express our thanks.
The whole installation from removal of the old kitchen to completion of the new one was completed exactly to your original timescale in a very professional manner.
Particular mention should to go Emma for her expert help in designing the kitchen and also to Craig for his skilled workmanship in installing it.
Simon & Louise Bardon, Blackburn
We would like to express our sincere thanks for the wonderful kitchen that we recently had installed by the Kitchen Design Centre.
Our personal thanks to Emma for the creative design, patience and professional manner which was always portrayed. Nothing ever appeared too much trouble, we were always greeted with a friendly smile and any queries were always dealt with promptly.
We would also like to pass on our sincere thanks to John Schofield for the excellent craftsmanship whilst fitting our kitchen and Karl Worthington for providing us with a superbly tiled floor. Both John and Karl were professional in their role and worked really hard!
The service that you ALL have provided has been excellent and we would certainly not hesitate to recommend the Kitchen Design Centre to others!
Pat Pickard, Barnoldswick
I am writing to tell you how pleased we are with everything about our new kitchen. When you started to design the kitchen I told you I hoped you could find solutions to problems - corner units difficult to access, re-cycling etc - and indeed you did and everything is much more efficient and workable.
I was happy to have your NEFF appliances - although you said we could choose our own and Kitchen Design Centre would fit them - and I am so glad I did as they are all excellent, solid, well made and easy to understand - everything an improvement on my previous appliances.
As soon as I met Craig, our kitchen fitter, I knew everything would be done properly. A very pleasant and reliable young man.
We feel it looks stunning although we have given ourselves a pat on the back for our choice of tiles. Many thanks for everything to you and your team and we will be happy to recommend you at every opportunity
Colin & Janet, Heywood
Thank you for all your support throughout the concept, design and installation process in completing our new kitchen. Your attention to detail and sound advice was exceptional. Without your enthusiasm and valued input I doubt we would have achieved such an accomplished and satisfying result.
Janet and I are now enjoying our kitchen and think John (electrics), Chris (builder) and Craig (installer) for their courteous respect to our property and for a great job well done.
Special thanks to Craig who single handedly installed the kitchen with care and pride, whilst delivering a high quality finished product with impeccable service.
We wish you every future success and we will not hesitate in recommending you to family and friends. Thank you Emma for you invaluable support throughout, it could have been a trauma but you made it such a breeze.
Mr & Mrs Frankish
Suzanne was fantastic. She produced the best design and provided the most comprehensive quotation.
We are very pleased with the finished product and the service we received from everybody.
We would definitely recommend Kitchen Design Centre.
Mr & Mrs Jeremy & Jackie Dobson
We are delighted with our new kitchen. Will was a great help with advising on appliances and design.
Chris the fitter was excellent and a great guy generally.
Mr Steve Oakes
Delighted with the kitchen and appliances. It looks stunning, we’ve had lots of good comments from guests over the Christmas.
Thank you for everything.
Mr & Mrs Peter & Marie Jump
We are very pleased with our new kitchen. All your staff have been very good to deal with and we are particularly pleased with Mark (the fitters) attention to detail.
A quality service all round.
Mr & Mrs Bancroft
Our new kitchen is truly amazing. Just how I imagined it to be in our type of house. Everyone has commented on how different and big our kitchen looks and we are never out of it.
We couldn’t have done it without you.
Mr & Mrs Unsworth
Excellent design did exactly what we wanted. Dan who did the installation was excellent, he took care with everything he did.
We would definitely recommend the company.
Mr & Mrs Bevan
We are delighted with our kitchen. Jon listened carefully to all the things we required and has produced a design that works very well and looks fantastic.
Mr & Mrs Rooney
Suzanne was vey helpful and guided me throughout the installation process. She also shared her knowledge when it comes to deign ideas, which proved very valuable.
We would recommend Kitchen Design Centre to family and friends – they are an excellent company to deal with.