At Kitchen Design Centre, we know that long-lasting, durable furnishings, appliances and gadgets are just as important as the final look of your kitchen. You want to be delighted with your new kitchen, enjoy it for months and years to come and ensure that all your hard-earned cash has been invested on a quality kitchen that never fails. That’s why we offer guarantees on every part of your new kitchen design – giving you peace of mind that the results look good and last for years, not weeks.
When you purchase a kitchen from us here at Kitchen Design Centre you’ll be given a copy of our guarantee guide, detailing the type of guarantee for each element of your new kitchen. In some new fitted kitchens, when looking at the small print, you may find that actually not a lot is covered by your guarantee, but this isn’t the case with a kitchen from Kitchen Design Centre. We rarely have any calls from clients about our guarantees because as a rule our kitchens are exceptional and of the highest quality, but when things do go wrong, you can be sure that you’re covered by our guarantee.
Carcases, doors, fittings (hinges and drawer runners) are all included under our five-year furniture guarantee. We’ll endeavour to replace any defective materials with like for like, but if exact replacements are unavailable we will supply as near to the original items as possible.
Laminate, granite, quartz and corian worktops are all covered by our guarantee, the latter three materials all have a five-year guarantee, whilst laminate has a ten-year guarantee. It excludes everyday wear and tear and covers manufacturing defect only.
All splash backs have a one-year guarantee, against manufacturers defect only.
Sinks and taps
All sinks and taps are guaranteed against manufacturers defect only. Silgranit sinks boast a ten-year guarantee, whilst stainless steel sinks are covered by a one-year guarantee. All taps too have a one-year guarantee, except Quooker taps, which benefit from two years protection.
Cabinet lighting is covered by a one-year guarantee, against manufacturers defect only.
The two-year guarantee for Neff appliances is against manufacturers defect only and excludes scratching of stainless steel – as this is to be expected with this material.
You can be confident that the installation of your cabinets, worktops, appliances, accessories, sink and taps are all covered by a one-year guarantee. Where a third party is used for building works, then they are responsible for their own work.
Making sure you understand the guarantee before buying is important to most customers, so if you do have any probing questions about our guarantees feel free to ask away. We’ll be able to explain exactly what is covered and what you should expect from a follow up service from us. Our guide is written in plain English and we try to make everything as simple as possible but we do understand that sometimes customers like that extra bit of reassurance – which is something we’re more than happy to ensure at the Kitchen Design Centre.